Terms and Conditions

These terms apply when you use this website, request an estimate, or ask us to arrange a move. By doing any of these, you agree to them. If you do not agree, please do not use the website or our services.

In these terms, “we”, “us” and “our” mean PMG Moving Group LLC, a Florida limited liability company doing business as Priority Moving. “You” means the person using the website or requesting service. A “carrier” is the FMCSA-authorized household goods motor carrier that physically moves your belongings.

PMG Moving Group LLC is a licensed household goods broker. We do not transport your household goods. We arrange for their transportation by an FMCSA-authorized household goods motor carrier, whose charges are determined by its published tariff.

We are not a motor carrier authorized by the federal government to transport your household goods. We arrange for an authorized carrier to perform the transportation and, where you ask for them, additional services such as packing.

We only work with carriers that hold an active U.S. DOT number and valid FMCSA operating authority to transport household goods. When you contact us, we give you a list of the carriers we use, with their U.S. DOT and MC numbers. You can check any carrier on FMCSA's company snapshot lookup.

Our registration: U.S. DOT 4539102, MC 1800995.

Sending the request form on this website is a request for an estimate. It is not an estimate, a booking, or a contract, and any figure discussed before you receive a written estimate is only an approximation.

A written estimate is provided on behalf of the carrier that will move you. It is based on a physical survey of your household goods carried out by that carrier, in person or by video, unless you choose to waive the survey in a written agreement signed before your goods are loaded.

Every estimate must be based on the carrier's published tariff. The carrier is required to make its tariff available for public inspection on reasonable request.

• Binding estimate: the price is fixed for the goods and services listed. It can change only if you add goods or services.
• Non-binding estimate: the final price is based on the actual weight or volume and the services performed. At delivery, the carrier must release your goods once you pay no more than 110% of the estimate; any remaining charges are billed later.

Charges for services you add, or for conditions that differ from the information used for the estimate (for example stairs, long carries or access restrictions that were not disclosed), may be added in line with the carrier's tariff and federal rules.

The transportation of your goods is governed by the documents you sign with the carrier, including the order for service, the bill of lading and the inventory. The carrier is responsible for picking up, transporting, handling and delivering your goods, and for the pickup and delivery dates or windows it agrees with you.

Read each document before you sign it, keep copies, and never sign a blank or incomplete document. If anything differs from what you were told, contact us before your goods are loaded.

Deposits. You do not pay anything to request an estimate. If a deposit is required to reserve your move, its amount and purpose are stated in writing before you pay it.

Cancellation. You may cancel at any time by calling (888) 325-5081 or emailing support@prioritymovinggroup.com. Please include your name and your booking reference, if you have one. We confirm every cancellation in writing.

Refunds. If you cancel before the date a carrier has been scheduled to pick up your goods, we refund your deposit in full. Refunds are issued to the original payment method within 30 days of your cancellation request. If you cancel on or after the scheduled pickup date, the carrier's tariff may allow cancellation charges, which will be explained to you before any amount is kept.

The carrier's charges are set out in your written estimate and bill of lading, and are paid as described there. If we charge a fee for arranging your move, the amount is shown to you in writing before you agree to it. We may also be compensated by the carrier for arranging the shipment.

The carrier is legally responsible for loss of or damage to your goods while they are in its care. Federal rules require it to offer two levels of liability, and you choose one on the bill of lading:

• Full Value Protection: the carrier repairs, replaces or pays the current market value of a lost or damaged item, subject to the terms of its tariff. This is the default level and its cost is included in, or added to, your estimate.
• Released Value: offered at no additional charge, but the carrier's liability is limited to 60 cents per pound per article. You must choose it in writing.

Claims for loss or damage must be made in writing to the carrier within 9 months of delivery. The carrier must acknowledge your claim within 30 days and pay it, decline it, or make a firm settlement offer within 120 days. Carriers must also offer a neutral arbitration program for disputes about loss or damage. We will help you reach the carrier and follow up on your claim.

Because we do not transport your goods, we are not responsible for loss, damage or delay caused by the carrier, except where the law provides otherwise.

• Give accurate information about your move: the items, addresses, access, stairs, elevators and dates.
• Tell us and the carrier about anything that changes before moving day.
• Do not ship hazardous materials, such as fuel, propane, paint, chemicals or ammunition.
• Keep cash, jewelry, important documents, medication and irreplaceable items with you.
• Be present, or have someone you authorize present, at pickup and at delivery.
• Check the inventory at delivery and note any loss or damage before you sign.

When you request an estimate, you agree that we may contact you by phone, text message and email about that request and your move. Message and data rates may apply. You can ask us to stop at any time, and you can reply STOP to any text message. We will only send you marketing messages if you separately agree to receive them, and agreeing is never a condition of service.

We collect the details you give us, such as your name, phone number, email address, the ZIP codes and date of your move, its size and the services you need, and we use them to prepare estimates and arrange your move.

We share these details only with carriers we ask to estimate or perform your move, with service providers that help us run our business (for example, email delivery), and when the law requires it. We do not sell your personal information. We keep records of estimates, agreements and cancellations for the periods federal rules require, generally three years. To see, correct or delete your information, contact us.

The guides and other content on this website are general information, not legal, financial or professional advice. Prices, availability and services can change, and only your written estimate and the carrier's documents set the terms of your move.

The website, its text, design and logo belong to PMG Moving Group LLC and may not be copied or used for commercial purposes without our permission. Do not misuse the website, interfere with its operation, or submit false requests. Links to other websites, such as FMCSA, are provided for your convenience; we do not control those websites.

The website is provided as it is. To the extent the law allows, we are not liable for indirect, incidental or consequential losses arising from your use of the website or our broker services. Nothing in these terms limits any right you have under federal law, including your rights against the carrier, or any liability that cannot be limited by law.

These terms are governed by the laws of the State of Florida, except where federal law applies, including the federal rules for interstate household goods moves. Any dispute with us that cannot be resolved by contacting us first will be handled by the courts located in Broward County, Florida. Claims for loss of or damage to your goods are made to the carrier, as described above, including through its arbitration program.

We may update these terms from time to time. The date at the top of this page shows when they last changed. The terms in effect when you book your move apply to that move.

Federal consumer protection information from FMCSA:

• Ready to Move: Tips for a Successful Interstate Move
• Your Rights and Responsibilities When You Move
• Protect Your Move
• To file a complaint about a mover or broker: FMCSA National Consumer Complaint Database or 1-888-368-7238